Maintenance

Our ISO13485-certified multi-vendor maintenance service is designed to improve equipment performance and optimise costs.  Whether a whole portfolio or individual assets we offer expert technical support across all diagnostic imaging, endoscopic and biomed equipment.

Service Overview

We offer industry-leading maintenance and repair services across all healthcare assets in Radiology, Cardiology, Endoscopy and Biomed – from individual assets to whole-portfolios.

Key features of our ISO13485- and ISO9001-accredited service includes:

  • Multi-vendor maintenance on diagnostic imaging equipment including MR, CT, cath lab, mammography, nuclear medicine, x-ray, fluoroscopy and ultrasound
  • Olympus endoscope, camera stack, and associated equipment maintenance including free of charge loan equipment
  • Managed maintenance service across diagnostic imaging modalities
  • On- or off-site biomedical engineering services
  • Whole-hospital integrated healthcare technology management

Benefits include:

  • Equipment uptime in excess of 99% meaning up to three additional days of usability per asset compared to standard manufacturer uptimes
  • Four second average pick-up time at the Customer Care Centre
  • One hour engineer response times
  • Single point-of-contact so clinical staff can maintain focus on patient care
  • Real-time, web-portal access to your inventories and their repair status

Biomed

Cardiology

Endoscopy

Radiology

How to buy our services

We feature on a number of UK NHS Frameworks, including NHS Supply Chain, having been appointed onto each after a rigorous OJEU procurement process.  Where services are below the OJEU threshold e.g. individual maintenance contracts these can be procured directly from us.

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