Diagnostic imaging services

Althea provides maintenance and management services of diagnostic imaging and radiology equipment, offering modular and flexible contracts of all major brands across all diagnostic imaging modalities, through our highly specialised and dedicated centres of excellence, delivered by OEM-qualified engineers.

Althea is the single point of contact for all installed Diagnostic Imaging equipment service needs, regardless of the variety of modalities onsite. Customers have confidence in the reliability of our Diagnostic Imaging services thanks to our deep knowledge of healthcare processes, and our proven ability to help improve radiology workflow and enhance the patient experience.

Our commitment is to ensure efficient operation of customer assets for as long as possible whilst minimising downtime and whole-life costs, and maximising hospital investments.

Diagnostic and radiology equipment

CT
MRI
PET/CT
Vascular systems
Digital and conventional radiology
Surgical C-arms
Mammography
Fluoroscopy
Nuclear medicine
Ultrasound

Delivering tailored offerings

Our wide range of diagnostic imaging services are designed to meet clients’ specific needs and priorities, helping with preliminary planning, identifying and delivering the equipment that suit a specific setting and ensure high-quality patient care.

Our provided services ensure that devices are installed rapidly and safely, and backed up by unbeatable efficiency during maintenance on-site or remotely. All the procedures used during repair and calibration operation comply with the standards set by the manufacturers.

Inventory

Our diagnostic imaging services covers the inventory tasks, such as stock-taking, labelling, classification and subsequent updating of the inventory. General archival of user manuals.

Acceptance testing

Technical, administrative and performance-related procedures carried out to comply with your relevant local regulations.

Measuring initial values and parameters for electrical safety, and subsequent monitoring of the equipment. Acceptance testing is the only suitable way to guarantee the safe introduction of a new device in any health or social care facility.

Corrective maintenance

Our on-call team is available in the event of malfunction of biomedical technologies, rapidly restoring function of the device and helping you achieve maximum service uptime.

Althea’s relationships with the major biomedical equipment manufacturers let us deliver a comprehensive service, including training and optimised provision of spare parts.

Preventive maintenance

Athea’s diagnostic imaging services includes preventive maintenance activties, such as checks and calibration carried out, following specific benchmark operating protocols compliant with manufacturers’ instructions and local and international standards.

The operations are scheduled in groups of the same type of equipment, based on their location and availability.

Consultancy

Althea’s scale, international reach and in-depth knowledge of established and emerging healthcare technologies allows us to provide customers with:

Targeted advice for any equipment replacement
Definition of investment and development plans
Support for HTA processes
Support for new technology procurement
Planning and implementation of technology transfers for single departments or whole hospitals

Another specialist support can be delivered for:

quality management system accreditation
clinical risk management
workflow definition
database enrolling

Training

Our bespoke training programs – carried out in-house or virtually – keep DI engineers and clinicians up-to-date with the latest technological innovations, helping improve the safety and efficiency of medical equipment and deliver better patient care.

Dedicated training teams deliver theoretical and practical courses on diagnostic imaging services using real technologies.

Planning and procurement

In keeping your capabilities up-to-date, efficient and effective, our specialist team can also help plan for the renewal of your medical equipment.

They can monitor and report on the need and priorities for replacement due to the

age of the equipment,
compliance with technical and safety standards,
ability to handle workloads,
availability of innovative technology that could improve your clinical performance, and
best value for your investment.

Our dedicated procurement teams have expertise, experience and tools as well as relationships with OEMs and vendors that can help you get the best value on new and innovative equipment.

Disposal and replacement

To ensure your DI technology is fit-for-purpose, and your clinical staff are only working with valid, safe, useful, and cost-effective equipment, we apply standardised procedures

to evaluate and adjust the expected life cycle of your medical device as appropriate, based on:

manufacturer’s recommendations,
current treatment standards,
cost of continued ownership
the usage, maintenance and repair record, and
safety, quality and functionality of the device.

This activity is closely related to investment planning, so our engineers team aligns with medical staff and hospital financial management to reach an informed decision on strategic and operational issues.

Safety checks

Checking that equipment safety requirements are maintained over time, particularly in relation to device connectivity to the electricity supply.

Safety checks include practical tests to check the quality of the service provided, with subsequent adjustments and calibration.

New and pre-owned diagnostic equipment

Althea also provides new and pre-owned diagnostic equipment, with spare parts, all guaranteed and backed up by a comprehensive support service. Areas covered include:

Computerised axial tomography
Magnetic resonance
Dexa bone densitometry systems
Ultrasound units.

All pre-owned equipment is subjected to rigorous refurbishing and testing procedures, in accordance with the strictest international industry guidelines, and comes with a warranty to offer clients maximum protection

What you get

Single point of contact
Vendor-independent advice
OEM trained engineers and technicians
Prompt service to help maximise system uptime
Cost effective solutions
Remote monitoring
Hotline for 24/7 customer support
Flexibility & reduced risk
Extensive spare parts stock
360° design capabilities