Repair services

Althea has developed specific skills in the multivendor and multi-product endoscopy sector, providing endoscopy maintenance services for all categories.

We are great partner for the repair parts of endoscopes whilst offering a highly cost-effective alternative to manufacturers . 

Althea has capabilities and expertise in all brands and models, making it a true "One Stop Shop".

Althea provides a broad range of repair services of rigid and flexible endoscopes starting from free pick-up to damage analysis, cost estimation, repair, functional check to final delivery with warranty. During the repair time, Althea Deutschland offers loan equipment that can be chosen among a wide range of products. 

Thanks to its strong network, Althea repairs and manages over 3,000 pieces of endoscopy equipment and lends out additionally 500 endoscopes every year. Althea can pick up a damaged piece of equipment within 1 day throughout Germany.

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Service contracts

Althea offers a service contract for a fixed price per annum with possible compensation in case the number of repairs is less than agreed.

  • Acceptance of all repairs.
  • Loan equipment.
  • Free shipment within Germany.
  • Annual inspection and maintenance.
  • Repair analysis.
  • User training.
  • Prevention training.

Loan equipment

Althea offers loaners that can be chosen from among a wide range of products.

  • Endoscopes and ultrasound probes on rental shipped within 24-48 hours.
  • Simple and non-bureaucratic processing. Customers can just call: +49 (0) 7552 92801-0. We will make all other arrangements for you.
  • Rental and loans of all leading manufacturers’ scopes.

Flexible endoscopes

Althea Deutschland has one of the most advanced flexible endoscope service centers in the country. Its in-house capabilities allow service of all brands and models of flexible endoscopes.

Althea Deutschland uses only the highest quality parts from the leading manufacturers.
 

Main services include:

• Free pick-up of defective endoscopes within Germany on the day the damage is reported.

• Comprehensive failure analysis and preventive repairs.

• Detailed cost estimation (20-70% lower compared to OEM service).

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• 6 months guarantee on all materials and workmanship.

• Only necessary replacement of damaged parts and materials designed to provide repair longevity and manufactured to the required quality standards.

• Minor repairs average 1-3 days and major repairs average 3-10 days.

• Loan equipment provided.

• Experienced technical staff follow standard repair procedures inspected by quality control specialists.

• Customised maintenance service contracts.

• On-site support available.

Rigid endoscopes

Althea Deutschland has one of the most advanced rigid endoscope service centers in the country. Its in-house capabilities allow service of all brands and models of rigid endoscopes.

Althea Deutschland uses only the highest quality parts from the leading European manufacturers of optical components.
 

Main services include:

•    Free pick-up of defective endoscopes within Germany on the day the damage is reported.
•    All endoscopes undergo a comprehensive failure evaluation utilizing the best imaging technologies and original OEM accessories to make sure they are functioning.
•    6 months warranty on all materials and workmanship.

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•    Replacement components are manufactured by the same European factories that produce various components for the most important world’s suppliers.
•    Only high-end laser welding is used to ensure all critical joints of the endoscope are secured, resulting in a more secure joint than the achieved by hand-held soldering techniques.
•    All repairs are performed using the highest quality sapphire window glass and hard gold solders, thus assuring endoscopes with grater durability and longevity.
•    Short time delivery on all repairs.
•    Experienced technical staff follow standard repair procedures, which are inspected by quality control specialists.
•    Customised maintenance service contracts.
•    On-site support available.

Main advantages

  • OEM alternative – significant third party entity providing both flexible and rigid endoscope maintenance.
  • Savings: 20-70% on overall costs for endoscope equipment management.
  • Compliance with laws and Quality Management Systems.
  • Functionality checks, thus guaranteeing the quality of the service provided.
  • Short time delivery: 3 days for a rigid scope, 10 days for a flexible scope and the return normally executed within 1 days from authorisation.
  • Service-oriented and customised solutions.
  • Loan equipment - permanent and temporary loan provision.
     

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